Call Center Agent
Cartersville, GA
Full Time
Mid Level
Each of Labor Finders available positions have unique physical and mental requirements. Labor Finders will provide additional information consistent with our obligations under The Americans with Disabilities Act Amendments Act (ADAAA).
Customer Service Representative responsibilities may include the following:
You will need to have the following:
Customer Service Representative responsibilities may include the following:
- Managing high volumes of incoming calls.
- Generating sales leads.
- Identifying and assessing customers’ needs.
- Building sustainable relationships and trust with customers through open and interactive communication.
- Providing accurate, valid, and complete information by using the proper tools and training.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Following communication procedures, guidelines and policies.
- Taking the extra mile to engage customers.
You will need to have the following:
- Proven customer support experience or other experience as a client service representative.
- Track record of exceeding quotas.
- Strong phone contact, handling skills, and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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